FAQs

1. What makes your apparel different?

Our pieces are designed with intention soft, steady, and made to feel familiar from the first wear.

2. How long does processing take?

Orders are typically prepared within 1–3 business days before they ship out.

3. How long does shipping take?

Delivery time varies by location. You’ll receive a tracking link once your order is on its way.

4. Do you offer international shipping?

At the moment, we primarily ship within our supported regions. If you’re outside those areas, feel free to email us at campuscolorsapparel@gmail.com for assistance.

5. Will I receive tracking information?

Yes. A tracking email will be sent as soon as your order ships.

6. What if my order arrives damaged?

Contact us immediately at campuscolorsapparel@gmail.com and we’ll make it right.

7. What is your return policy?

We accept returns on unworn, unwashed items within our return window. We keep the process simple and stress-free.

8. How do I start a return?

Just reach out to us at campuscolorsapparel@gmail.com with your order number, and we’ll guide you.

9. Do you offer exchanges?

Yes. If you need a different size or colour, we’re happy to help.

10. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we can adjust it. Email us as soon as possible at campuscolorsapparel@gmail.com.

11. What sizes do you offer?

Most items range from S to XXL, with select pieces offering extended sizing.

12. How should I care for my apparel?

Wash cold, dry low, and avoid harsh detergents to keep your pieces soft and long-lasting.

13. Will colours fade over time?

Our pieces are designed to age gracefully. Proper care helps maintain their depth and softness.

14. Do you restock sold-out items?

Some collections do return, while others are limited. Joining our newsletter is the best way to stay updated.

15. Can I place a custom or bulk order?

For special requests, email us at campuscolorsapparel@gmail.com and we’ll discuss what’s possible.

16. What if my package gets lost?

Contact us with your tracking number. We’ll work with the carrier to find a solution.

17. Do you offer gift cards?

Yes, digital gift cards are available, so you can let someone choose their favourite colours.

18. What payment methods do you accept?

We accept all major cards, Shop Pay, Apple Pay, and other secure payment options at checkout.

19. Is my payment information secure?

Absolutely. Our checkout is encrypted to protect your information at every step.

20. How can I contact customer support?

You can reach our team anytime at campuscolorsapparel@gmail.com